Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Loss/Damaged Shipments

In the unfortunate event that your package is lost or damaged, please adhere to the following: If the parcel appears to be lost based on the tracking information from the carrier or if it has been more than 15 business days since we shipped the package, please contact us to begin a tracer on the shipment.

NOTE: USPS Loss claims can take 21-60 days for USPS to complete their end of the trace investigation. We cannot begin an insurance claim until USPS deems the package lost.

If the package is visibly damaged upon delivery, only open it in the presence of the carrier. Otherwise, do not attempt to open it, leave the package in as-received condition and contact the carrier within 1 business day to report the damage/refuse the package. After contacting the carrier, contact us immediately to begin an insurance claim.

Failure to report loss or damage in a timely manner may result in denial of the claim. We will work with you throughout the insurance claim process. Once an insurance claim is approved we will replace the items claimed or issue a refund for the value of the claim if the items cannot be replaced.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Returns

Returns are accepted with prior approval within 30 days after receiving the item. A 20% restocking fee applies to all returns. Refund will be for the amount paid less the 20% restocking fee and shipping fee (including if the item had free shipping). Buyer is responsible for all return shipping costs. Refunds are excluded on worn, used or damaged items. Item must be in same condition and include original packaging with original invoice. We will promptly refund your purchase price when we receive the item and inspect it for restocking. If damage is found, we will contact you and partial credit or no credit at all may be given.

Shipping returns

To return your product, you should mail your product to: {64901 Kildare, Washington, MI 48095, United States.}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {sales@pinballarcadesalvation.com} for questions related to refunds and returns.